FAQs / Returns
What if I changed my mind?
As for product returns, you have a right of withdrawal which you can announce by contacting us without reasoning within 14 days following the reception of the item ordered. In such case, you shall send back the concerned item to Petra Földi without delay, but not later than within 14 (fourteen) days from the announcement of your withdrawal. In case of acceptance (for further details please check clause 5.2. Refunds of the Terms and Conditions), Petra Földi shall refund the reduced or full amount (initially paid by you in connection with the returned item) in the same way as the original method of your payment was made.
Can I return a customised product?
Please note that you are not entitled to exercise the right of withdrawal when the item was prepared especially upon your own instructions or in case the item was personalized to you. For this reason, the refund of all customised products is excluded.
Can I exchange an item for another size or colour?
Unfortunately, we cannot exchange any items. If you wish to proceed to an exchange, you will need to return the unwanted original item for a refund, and place a new order.
Which courier should I use to return a product?
You can send back the item via the courier service chosen by you.
Can I return an order if I no longer have the original box?
Yes. Please put the items you want to return in suitable packaging (cardboard box) so they will not be damaged.
What about the shipping fees linked to the return?
In case of returning products to Petra Földi, you have to pay for such shipping fees. In case of returning a defective item, the shipping fee related to the return is paid by Petra Földi.