My Cart

Close

FAQs - Product Features

What can I purchase in the webshop?

In this webshop, you can purchase designer coats and shirts designed by Petra Földi. As a special advantage, the majority of the coats are waterproof. Our products are primarily available in Standard (Confection) Sizes, but our special customisation service is also available to you. Essential features, characteristics of the items and instructions for their use can be found on the information page of each product.

What does the uniqueness and handmade quality of the products mean?

Each of the items ordered are handmade and individually produced, upon ordering, ensuring the uniqueness and quality of Petra Földi coats and shirts. This production concept may also affect the delivery times, as explained in the “Shipping” section.

Where are my products made?

This is a sustainable, small scale, European production, not mass production. Contrarily to global fast fashion trends, our brand is born and located in Budapest, the heart of Europe and the products are handmade by local manufacturers.

Why are the fabrics of the waterproof coats special and eco-friendly?

We are continuously developing our product technology and seeking the highest level of eco-friendly fabrics available. In case of the waterproof items, the upper material itself also unites, depending on the given type of fabric, two or three layers. One of the layers in each case is an optimal breathable, 100% waterproof and 100% recyclable membrane, made by fluorocarbon-free treatments, free from PTFE (polytetrafluoroethylene) and PFCs (perfluorinated compounds), composed of perfectly safe polyether/ester. For some of the waterproof fabrics, the upper layer is also made by fluorocarbon-free techniques.

What does it mean that some of the coats are water-repellent or waterproof?

As indicated for each of our designer coats, some of them are made of water-repellent fabrics whilst many others are waterproof. Water-repellent fabrics are not easily penetrated by water, the product actually has physical properties that repels water on contact. Waterproof fabrics are impervious to water since the waterproofness is > 20,000 mm water column which means a very high-level protection, similar to the resistance provided by waterproof hiking garments.

Why is it important to use fully taped seams?

The stitching of the garment can be a weak point, as the water can seep through. That is why we use for all raincoats waterproof taping on the stitched seams.

What is my size?

Our products are primarily available in Standard (Confection) sizes going from S to XL for men and XS to L for women. To find your size, please check “Women’s Standard Sizes” or “Men’s Standard Sizes” on product pages which converts your body measurements into Petra Földi clothing sizes.

Can I purchase a custom size product?

Yes, you can! If you wish to purchase a custom-made product, we will produce your item in a way that it will fit you perfectly. In order to do so, we ask you to provide us with your measurements. Please follow the instructions of the “Custom Sizes” tab under “Size Guide” and use the applicable measuring guide. We produce your custom-made item within the standard delivery times applicable to non-customised products. The invoiced purchase price of the product to be customised will increase by +15%.

How can I protect my coat purchased?

Over time, with wear, the coats’ great water repellent and breathable features can become diminished, especially in case of water-repellent fabrics. If you start to notice that your raincoat is beginning to absorb water instead of repel it, then it may be time you reproofed it. In order to ensure that your coat won’t be altered by the proofer to be used, you should first test out your proofer on a small area of your raincoat. If you wish to reproof your coat, we suggest choosing among the various types of widely available PFC-free eco proofers.

FAQs - Ordering

Is it safe to pay online in the webshop of petrafoldi.com?

In order to ensure the simplicity and security of the ordering process, the webshop uses SSL (Secure Socket Layer) technology. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. SSL technology prevents your information from being accessed when you are submitting it. Besides, Shopify is providing data hosting services for this webshop. Shopify complies with the highest level of Payment Card Industry (PCI) standards. The payment gateway of the Webshop is powered by PayPal and SimplePay, ensuring that all transactions are encrypted and secure.

Can I choose a different delivery and billing address?

Yes, during check-out, you can enter a different delivery address than the billing address.

Will I receive a confirmation of my order?

Yes, of course. We will send you a confirmation e-mail after receiving your order. If you think that you have not received a confirmation e-mail, then please check your spam folder also. You will also receive another e-mail confirmation when you item is dispatched to you.

Will I receive an invoice of my order?

Sure. First, you will receive an e-mail confirmation. Then, the package dispatched will include your invoice.

FAQs - Shipping

When will my product arrive?

As you know, our products are handmade and individually produced, upon ordering. Therefore, the total delivery times are calculated on the basis of two time scales: the estimated production time of the product ordered (generally 2 weeks) + in addition the delivery time after production. The total delivery times are the following:

Who will deliver the product ordered?

For sake of the smoothest shipping possible, your product purchased will be delivered through trustworthy courier companies, including for example GLS, DPD, TNT or UPS.

How can I track my order?

You will receive an e-mail confirmation when the items are dispatched to you. This letter will contain your track & trace code and the courier used. You can track your package by filling in your code on the webpage of the courier.

What are the delivery costs?

Please note that we may also provide time to time free or discounted shipping rates for certain territories. Such shipping discounts shall apply as long as a related notification bar and / or pop up message appears on the pages of the webshop.

What if I changed my mind?

As for product returns, you have a right of withdrawal which you can announce without reasoning within 14 days following the reception of the item ordered. If you wish to return your product, please contact us within the above deadline. Please note that the return and refund of all customized products is excluded, unless the product is defective and this is the reason of the return. For further information on the applicable conditions, please also check our Return Policy (clause 5 of the Terms and Conditions).

Should you have any further question, please also check our Terms and Conditions. You can also contact us, we are happy to help you.